A new survey by Boston Consulting Group (BCG) has found that most people globally support AI regulation and that there is a disconnect between company managers and employees on the need for greater responsible AI efforts.
The survey, which was conducted in 18 countries and included 12,800 respondents, found that 79% of people believe that AI-specific regulations are necessary. This is up from 69% in 2018.
The survey also found that there is a disconnect between company managers and employees on the need for greater responsible AI efforts. While 68% of managers believe that their company is doing enough to ensure the responsible use of AI, only 29% of employees believe the same.
BCG offered three key recommendations - the final one advocating for greater investment in responsible AI investment. The firm argues that companies need to invest in training their employees on responsible AI, developing ethical guidelines for AI use, and building systems to monitor and audit AI systems for bias and discrimination.
The survey's findings come at a time when there is growing concern about the potential risks of AI, such as bias, discrimination, and job displacement. In recent years, there have been a number of high-profile incidents of AI bias, such as the case of Amazon's facial recognition software which was found to be more likely to misidentify black people than white people.
The survey's findings suggest that there is a growing public awareness of the risks of AI and that people are increasingly demanding that companies take steps to ensure that AI is used responsibly.
What does this mean for businesses?
The survey's findings should serve as a wake-up call for businesses. If they want to avoid unnecessary complications from AI implementation, they need to take steps to ensure that they are using AI responsibly.
Here are a few things that businesses can do to ensure the responsible use of AI:
Invest in training for employees. Employees need to be trained on how to use AI responsibly. They need to understand the potential risks of AI, and they need to know how to mitigate those risks.
Develop ethical guidelines for AI use. Businesses need to develop ethical guidelines for AI use. These guidelines should cover everything from data collection and storage to algorithm design and deployment.
Build systems to monitor and audit AI systems. Businesses need to build systems to monitor and audit AI systems for bias and discrimination. These systems should be able to identify and correct any problems that are found.
By taking these steps, businesses can help to ensure that AI is used responsibly and that it benefits society as a whole.
Read the full article and download the report here: https://www.bcg.com/publications/2023/what-people-are-saying-about-ai-at-work